HP product warranty information

Conditions

1. Any LTE 5000 or Armada 4100 purchased prior to 18 June 1996 has 3yr parts, 1yr labour, Return to base service.
2. On-site coverage is from 9.00am to 5.00pm, Monday to Friday and excludes public holidays.
3. Next Business Day Warranty Service is fulfilled only through the HP Direct Replacement Program.
4. Onsite response: HP will respond on-site, at the customer's location, by the business day following request for warranty service, based on the standard office hours in the country where the call is placed. Next Business Day Warranty Service is based on commercially reasonable best effort. In some countries and under certain supplier constraints, response time may vary. If your location is outside of the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for response time in your area.
5. These options have an independent warranty and 3-year parts, labour and on-site service the same as the other system products.
6. Any Server purchased prior to 6 February 1996 has 3 year parts, 1yr labour, 1 year on-site Service.
7. After a call has been logged with the HP Support Center Centre, the Service Providers time to respond to the customer by telephone is:
   

   D5xx Family	Same Business Day
   D3xx Family	Same Business Day
   D2xx Family	Same Business Day
   dc7100 Family	Same Business Day
   dc7000 Family	Same Business Day
   dx6100 Family	Same Business Day
   dc5000 Family	Same Business Day
   dx2000 Family	Same Business Day
   Thin Clients	Same Business Day
   Portables	Same Business Day
   Servers	Same Business Day
   Uninterruptable Power Supply	2nd Business Days

8. After a call has been logged with the HP Support Center Centre, the Service Provider will use their best efforts to provide a time to repair / resolve the problem which is typically:

   D5xx Family	Next Business Day
   D3xx Family	Next Business Day
   D2xx Family	Next Business Day
   dc7100 Family	Next Business Day
   dc7000 Family	Next Business Day
   dx6100 Family	Next Business Day
   dc5000 Family	Next Business Day
   dx2000 Family	Next Business Day
   Thin Clients	Next Business Day
   Portables	5 Business Days
   Servers	Next Business Day
   Uninterruptable Power Supply	5 Business Days

9. Limited On-site warranty: The customer must be located within 80kms of the nearest Authorised Service Provider.
10. Options (excluding monitors) have a 1 year parts and labour warranty or the remainder of the warranty period for the HP product in or on which the option is installed, whichever is the longer. If the HP product in which the option is installed is covered by any HP on-site service offering, that on-site service will apply to the option as well.
11. The inherent warranty on product batteries is limited to one year only. This applies to those batteries purchased as options, and those batteries that are a standard item built into the notebook or tablet PC themselves, regardless of the inherent warranty of that notebook or tablet PC.
12. Monitors and desktops system units hold separate inherent warranty conditions. Care Pack upgrades are available on each.
13. Next Business Day onsite is only available on standard notebook configurations
14. This only applies to the Armada , LTE 5000, Contura, Contura Aero, Concerto and Evo series.
15. Proof of purchase is required for all warranty claims.
16. Service carried out by HP Service centres only.
17. In Australia, Standard Warranty on Armada E & M series, Evo commercial notebooks and Compaq Tablet PC includes courier pick-up from anywhere in Australia with a 48 hour service workshop turnaround repair time, performed strictly by selected Accredited Service Providers Only.
18. 90 day or 1000 hours std bulb warranty for the MP1400, 1600, 1800 and 2800. There is a 180-day standard bulb warranty for the MP1410 and within the bulb warranty period for the MP1410 defective bulbs will be replaced via overnight shipment.
19. Onsite response is Next Business Day only.
20. Onsite response is 3 hours limited warranty.
21. This is a 'limited' warranty against faulty materials and workmanship. It does not cover damage caused by misuse or normal wear & tear. For any warranty issues with Carry Cases, please contact the HP Account Manager at Targus Australia.
22. Free Parts Replacement Only for Repair (Parts only). If the HP product is covered by parts-only replacement warranty, the defective parts will be supplied free of charge during the warranty period. The product can be sent or carried in, at the customer's own cost and risk, to HP or to a HP approved, Authorised Service Provider, to be repaired.

    Following repair, the repaired product should be collected, at the customer's own cost and risk, from HP or the Authorised Service Provider. The user must make backup copies of all programs and data and remove any removable storage media.

    NOTE: The labour costs for repair are not included in this warrant