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| • | Customers
have to provide warranty cards together with proof of purchase / delivery notes
from HP resellers when return the products to HP Customer Care Service Centers
or Authorized Collection Points, or as requested by HP hotline customer service
representatives. | | | |
| • | Backup data for all pc products
(such as desktop, notebook, etc) & handheld products (such as calculator, palmtop,
etc) before bringing-in for repair or having on-site repair. HP is not liable
to any consequential damages caused by data loss during inspection and/or repair
process | | |
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Want
to get on-site hardware repair services for HP Pavilion & Presario Home Desktop Computer? |
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| Please call the hotline below to place your service
order: | | | |
| Phone: | Hong Kong (852) 2802-4098 Macau (853) 0800366 | | | |
| Hours of operation: | Monday
to Friday, 9:00 am to 6:00 pm
Saturday, 9:00 am to 1:00 pm (excluding
Sunday & public holidays) | | | |
We are pleased to inform you that our HP Home Desktop PC (Pavilion & Presario) product's service center located at Star House & Cityplaza will be moving to the following address with effect from 1 January, 2009. |
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(For in-warranty and out-of-warranty HP Pavilion & Compaq Presario Home Desktop Computer, NOT INCLUDED LAPTOP AND PRINTER) |
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| Hong Kong - HP Authorized Services Provider - CL Services Limited |
| 10/F, Westlands Center, 20 Westlands Road, Quarry Bay, Hong Kong. |
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| Office Hours : |
Monday - Friday, 09:00 am to 06:00 pm
Saturday, 09:00 am to 01:00 pm
(Excluding Sunday & public holidays)
Tel. No.: (852) 2880-1013 |
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| Macau - HP Authorized Services Provider - CL Services Limited |
| Av. Ouvidor Arriaga, No.70, BC. Fortune Tower, Macau |
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| Office Hours : |
Monday - Saturday, 11:00 am to 08:00 pm
(Excluding Sunday & public holidays)
Tel. No. (853) 2871-5413 |
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Want
to get on-site hardware repair services for other HP products? |
|
|
| Please call the hotline below to place your service
order: | | | |
| Phone: | Hong Kong (852) 3559-7000 Macau (853) 0800872 | | | |
| Hours of operation: | Monday
to Friday, 8:30 am to 5:30 pm (excluding Saturday, Sunday & public
holidays) | | | |
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Want
to bring in your HP products to our Customer Care Service Center or Authorized
Collection Points for repair? | |
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| Please click here
for the locations of Customer Care Service Center & Authorized Collection
Points, & their office hours. | | | |
| | |
Want
to arrange pickup service of your HP products to our Customer Care Service Center
for repair? | |
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| Please call the hotline below to place your service order |
| | | | Phone: | Hong Kong (852) 3559-7000 Macau (853) 0800872 |
| | | | Hours of operation: | Monday to
Friday, 8:30 am to 5:30 pm (excluding Saturday, Sunday & public holidays)
| | | | | |
| HP
Authorized Collection Points | |
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(For return-to-bench warranty HP printers
& return-to-bench warranty & out-of-warranty HP & Compaq products, NOT INCLUDED HP Pavilion & Compaq Presario Home Desktop Computer) TST
HP Customer Care Service Center – (cease to operate on July 25, 2009)
Room 634, 6/F., Star House, 3 Salisbury
Road, TST., Kowloon
(TST MTR stations "Star Ferry" Exit)
Office
Hours :
Monday - Friday, 10:00 am to 7:00 pm
Saturday, 10:00 am
to 4:00 pm
(excluding Sunday & public holidays)
Kowloon HP Customer Care Service Center – (with effect from July 27, 2009)
Unit 712-713, 7/F, Tower 1, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon
(Lai Chi Kok MTR Station – “A” Exit)
Office
Hours :
Monday - Friday, 10:00 am to 7:00 pm
Saturday, 10:00 am
to 4:00 pm
(excluding Sunday & public holidays)
Macau
HP Customer Care Service Center
Flat G, 15/Floor, Macau Square, No. 87 Avenida Doutor Mario Soares, Macau Office
Hours :
Monday - Friday, 9:00 am to 6:00 pm
(excluding Saturday, Sunday & public holidays)
| For other countries and regions, contact your
HP
Customer Care Center. | | | | |
| Note: | | Information provided above is for reference only and may be revised without prior notice. Please contact our hotline at 852-3559 7000 (for HK) or 853 -0800872 (for Macau) for our latest information. It is HP sole decision whether to offer the above mentioned services to customers or not. | | | | |
Service Center at Admiralty has ceased to operate. | | | |
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