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Free Pick Up And Delivery For Locally Purchased Laptops

 


Frequently Asked Questions (FAQ)


»  What is an HP PUR service?  
»  How can I avail the PUR service?  
»  Is the service available 24HRS a day?  
»  What are the areas covered by the PUR service?  
»  What is the standard repair time before I get my unit back?  
»  What if there are un expected charges incurred during the repair of my unit?
 
»  What if my unit is currently being repaired by your partner? Can I still avail the free delivery?  
»  If I am not available to have my unit picked up, can I assign someone in my behalf?  
»  Can I cancel a scheduled PUR service?
 
»  Where can I follow up a scheduled PUR service?  
»  Are my data safe during the repair?  
»  Are there any website/link that I can check to know if I am eligible for PUR?  
 

 

1. What is an HP PUR service?
Pick Up and Return (PUR) is a repair service that offers a free pick up and delivery for all Pavilion and Presario products that are within the 1 year warranty period and were locally purchased in the Philippines.

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2. How can I avail the PUR service?
The service can be availed by simply calling our Hot Line at 888 6211. Our friendly Case Management team is always ready to accommodate your call.

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3. Is the service available 24HRS a day?
Service is available from Monday to Friday, 8:30 AM to 5:30 PM. Closed on Saturdays, Sundays and observed Holidays. Calls received after 5:00 PM will be catered on the next business day.

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4. What are the areas covered by the PUR service?
PUR service caters Metro Manila or National Capital Region only. These areas are Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig and Valenzuela..

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5. What is the standard repair time before I get my unit back?
Our standard Turn Around Time (TAT) is 3 days.

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6. What if there are un expected charges incurred during the repair of my unit?
In the event that there will be an unexpected charges, the customer will be informed by sending a quotation of the charges incurred. Settling of the charges will have to be done directly at the Service Center premise.

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7. What if my unit is currently being repaired by your partner? Can I still avail the free delivery?
The unit must be with the customer upon pick up to avail the PUR service.

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8. If I am not available to have my unit picked up, can I assign someone in my behalf?
Yes, your unit can still be picked up. Please make sure that the following documents are ready eg; Letter of consent from the owner, photocopy of a valid ID from both owner and representative.

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9. Can I cancel a scheduled PUR service?
Yes you can, kindly inform our Case Management team by calling our Hot Line for PUR service cancellation or rescheduling.

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10. Where can I follow up a scheduled PUR service?
You can always reach our Hot Line for a follow up regarding your scheduled PUR service.

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11. Are my data safe during the repair?
Although HP practices Data Security and Privacy Policy, HP suggest to always have your valuable data backed up before sending the unit for repair.

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12. Are there any website/link that I can check to know if I am eligible for PUR?
Information regarding the eligibility for PUR can be acquired by calling our Hot Line at 888 6211. All your questions will be gladly accommodated by our Case Management Team.

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